Refund and Returns Policy

Introduction

Thank you for shopping at relvix. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from our website.

Return Eligibility

Timeframe for Returns

You have 30 calendar days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods such as food or flowers

Refund Process

Initiating a Return

To start a return, please contact our customer service team at [email protected] or +1 (440) 564-1229. You will need to provide your order number and the reason for the return.

Inspection and Approval

Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Refund Amount

You will receive a full refund of the product price, excluding shipping costs. Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at [email protected] with your order details.

Return Shipping

You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] or +1 (440) 564-1229. We will arrange for a return and provide a replacement or full refund, including shipping costs.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (440) 564-1229
• Address: 7899 Northeast 5th Court, Cleveland, Ohio 44112, United States
• Website: https://www.relvix.store

Policy Changes

We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.